On top of all the great student discounts at home and abroad, your International Student Identity Card (ISIC) also gives you access to invaluable student services. We'll help you keep in touch with friends and family and lend you a hand whenever you're in need.
In case of an emergency, you can telephone the ISIC Emergency Helpline free of charge. Speak to an operator and they will refer you to legal, medical or travel advisors, depending on what you need.
All information is available in English, Spanish, French and German and many more languages.
HOW TO CONTACT THE EMERGENCY HELPLINE?
Call the international operator using the local telephone number of the country you are visiting.
Ask to make a reverse charge call to the ISIC Emergency Helpline, +44 20 8762 8110. This number is printed on the back of your ISIC card.
The Emergency Helpline operator will ask you for your 12-digit ISIC number. This is printed on the front of your card.
You can also connect directly to the ISIC Emergency Helpline for free, through ISIConnect Access Numbers.
LEGAL ADVICE
The ISIC Emergency Helpline operators can advise you of your nearest embassy or consulate. They can also refer you to a local lawyer.
MEDICAL ADVICE
If you need medical advice while away, the Emergency Helpline operators can refer you to a qualified doctor in the country where you are.
If the medication you need is unavailable, they can help to arrange prescribed medication to be sent to you.
Qualified doctors are available to give medical advice over the phone.
GENERAL EMERGENCIES
Need to send an urgent message home? The operator can send an urgent message to your family at home, in an emergency.
If your travel documents have been lost or stolen, they can tell you the nearest student travel office to organise emergency changes to your travel plans.
Important: Please do not contact this number if you have a query regarding travel or medical insurance. It is recommended that you take out full insurance before you travel.
Please bear in mind that any costs incurred as a result of an Emergency Help Line referral, for example legal or medical fees, are your responsibility to pay. ISIC helps you find these essential services for students on their travels but we cannot pay any associated costs.